Onboarding

Article author
Customer Support
  • Updated

If you are trying to onboard a Hotspot and are receiving a "This Hotspot already has an owner" error, refer to this article on the subject.

The Diagnoser contains a link to the Dewi onboarding server showing your Hotspot's onboarding information.

Onboarding1.jpg

This information can be helpful if you have tried to onboard a Hotspot and the onboarding transaction is failing.

Onboarding2.jpg

All information should be filled out on the onboarding server - if Onboarding displays an error such as "key not found" you will need to submit a ticket here to have the issue addressed.

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