How to Update Hotspot Location Using the Bobber App

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Important Information

In order for your Helium LoRaWAN miner to function correctly, you should always update your location details whenever moving the location of your miner more than 300 meters. The Helium network uses several anti-gaming measures to combat cheating hotspots which are not revealed to us for security reasons. Due to these measures, if your RF transmit or receive strength does not match up with the details of your asserted location, this may result in PoC activity being discarded as invalid.

NOTE: There is a fee of 1,055,000 Data Credits ($10.55 USD) which is charged each time a hotspot location is updated. This is a network fee which must be paid, and is not charged by Bobcat. HNT in your wallet will automatically be burned to provide the 1,055,000 DC if you do not have sufficient Data Credits in your wallet - there are no additional steps needed for this burning process.

NOTE: At current, hotspots belonging to new 24-word Helium wallets are not able to be managed by the Bobber App. This functionality is coming soon, so stay tuned! In the meantime, if you need to manage a hotspot owned by a 24-word wallet, you will need to use the Helium CLI wallet to transfer ownership to a 12-word wallet which can then be managed by the Helium Hotspot App or Bobber App. For details on this process, refer to this Nova Labs resource on the topic.

The Bobber App will allow you to update the location of any brand of Helium LoRaWAN miner, not just Bobcats!

Updating Location

To begin, download the Helium Hotspot App (Android / iOS) and ensure you are logged into the wallet which owns your hotspot with the correct seed phrase.

Download the Bobber App (Android / iOS) and link your Helium wallet to the Bobber App by tapping Link Helium Account

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Tap on the Hotspots tab at the bottom, then tap on the hotspot you wish to update, then tap on the gear wheel icon 

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Tap Update Hotspot

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Tap Update Location. Tap Change Location

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The app will use the GPS location of your device to place the marker pin on the map. Move the marker pin to the new location and tap Change Location

NOTE: You can assert the location of a hotspot remotely (you do not need to be physically close to the hotspot to update location) by either dragging the pin to the new location or tapping the magnifying glass at the top right of the map to search for the new location. Be sure the new location is correct before tapping Change Location as the map could revert back to your device's GPS location periodically.

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Confirm the new location is correct then tap I ConfirmNOTE: There is a fee of 1,055,000 Data Credits ($10.55 USD) which is charged each time a hotspot location is updated. This is a network fee which must be paid, and is not charged by Bobcat. HNT in your wallet will automatically be burned to provide the 1,055,000 DC if you do not have sufficient Data Credits in your wallet - there are no additional steps needed for this burning process.

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The Helium Hotspot App will open and instruct you to sign in using your PIN or fingerprint authorization. The app will present a summary of the transaction. To sign the transaction and approve the changes, tap I Confirm

NOTE: The gain shown for the antenna is always displayed 10x larger than the dBi rating. For example, if you entered an 8.3dBi antenna, it would show as 83 gain on the transaction summary.

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You will see an "Updating Hotspot Information" message. Tap Got It! to dismiss the message. Wait approximately 30 minutes to allow time for the blockchain to process the transaction and update Helium Explorer. Check your hotspot's Activity tab on Helium Explorer for the Location Transaction to view details and verify it processed correctly

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Troubleshooting Issues

If there are any issues regarding functionality of the Bobber App, please refer to this basic troubleshooting process. If still experiencing issues, submit a ticket here and we'll be happy to help.

If there are issues regarding the blockchain, status of transactions, duplicate transactions, the Helium Hotspot app, or anything not related to Bobber App functionality please contact Nova Labs (the Helium developers) via support@helium.com or the Helium Official Discord to make them aware of the issue.

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