Bobcat Miner 300 - Meaning of LED Colors

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Customer Support
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Red LED

A red light means your hotspot's Miner hasn’t started. The Helium Miner is a Docker process running on your Bobcat hotspot. If your miner’s LED appears red for less than 10 minutes, there is no reason to worry as this could have been caused by a restart following an OTA update. However, if the red light persists for several hours, there is a chance the Miner is stuck. 

If the problem persists, use one or more of the following features on the Bobcat Diagnoser to troubleshoot your miner:

1. Reboot and wait an hour. If the problem continues.. 
2. Reset and wait an hour.

If the problem continues, please create a ticket here. Make sure to include the following fields:

Subject Line: Hotspot’s LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Miner Not Started

Yellow LED

A yellow light means that the hotspot's Miner has started but it is having trouble connecting to the internet. There is a chance this could have been caused by an OTA update, network disconnection, and/or some other network issue.

Additionally, the Sync Status on the Diagnoser will show loading when the LED status is yellow and the miner is loading snapshot. This happens when: (a) the miner is falling behind; (b) the blockchain database is broken (c) the database is automatically being cleared to free up disk memory (d) when user triggers fast sync/reset/resync. Leave the hotspot alone when sync status shows loading.

Note: Syncing will be removed in the near future as the transition to Light Hotspot software completes.

For network issues, please perform basic troubleshooting of your internet connection. Verify other devices are able to reach the internet. Try changing which Ethernet port your Bobcat is plugged into or connect it via Ethernet if it is currently connected via WiFi. Try rebooting both your Bobcat Miner and your router.

If the problem persists, use one or more of the following features on the Bobcat Diagnoser to troubleshoot your miner:

1. Reboot and wait an hour. If the problem continues.. 
2. Reset and wait an hour.

If the problem continues, please create a ticket here. Make sure to include the following fields:

Subject Line: Hotspot’s LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Network Issue

White LED

A white light indicates the hotspot's firmware is being automatically updated via an OTA. This can take several minutes and the LED will go back to Green once the OTA update is complete. If your LED light is consistently white, check the Miner region inside miner.json using the Diagnoser. It could be that the region is ‘undefined’. 

Use one or more of the following features on the Bobcat Diagnoser to troubleshoot if the white light persists: 

1. Reboot and wait an hour. If the problem continues.. 
2. Reset and wait an hour.

If the problem continues, please create a ticket here. Make sure to include the following fields:

Subject Line: Hotspot’s LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: OTA Issue

Blue LED

A blue light means the hotspot's Bluetooth is in match mode. You can connect to Bluetooth and start a diagnosis. If your LED light is consistently blue, use one or more of the following features on the Bobcat Diagnoser to troubleshoot your miner:

1. Reboot and wait an hour. If the problem continues.. 
2. Reset and wait an hour.

If the problem continues, please create a ticket here. Make sure to include the following fields:

Subject Line: Hotspot’s LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Bluetooth Issue

Cyan LED

A cyan (i.e., a greenish blue color) light will require you to use one or more of the following features on the Bobcat Diagnoser to troubleshoot your miner:

1. Reboot and wait an hour. If the problem continues.. 
2. Reset and wait an hour.

If the problem continues, please create a ticket here. Make sure to include the following fields:

Subject Line: Hotspot’s LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Cyan Light - No Activity

NOTE: Please be prepared to submit a video showing the cyan light for 1 minute, the power
adapter properly connected to the device and plugged into an outlet, and the device connected
to a router via Ethernet for at least 3 minutes.

Interchanging or Cycling LED

If your miner’s LED is repeatedly interchanging between red and yellow, it is stuck in a reboot loop.

Use one or more of the following features on the Bobcat Diagnoser to complete these steps:

1. Reboot and wait an hour. If the problem continues.. 
2. Reset and wait an hour.

If the problem continues, please create a ticket here. Make sure to include the following fields:

Subject Line: Hotspot’s LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: Reboot Loop

No LED or Not Lit

If your miner’s LED has no light, the miner is not receiving power. Test the outlet being used for your Bobcat Miner by plugging in your phone, laptop, or other device and checking the battery icon on your display to see if it’s charging or see if it powers on. If the outlet is providing power and you wish to test the power adapter, you can test continuity using a generic multimeter.

If the problem continues, please create a ticket here. Make sure to include the following fields:

Subject Line: Hotspot’s LED is [INSERT COLOR]
Reason for Contact: Technical Support
Type of Issue: No Power

NOTE: Please be prepared to submit a video showing the power adapter is properly
connected to the device and plugged into an outlet for at least 1 minute.

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