Connecting Your Mobile Device

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Customer Support
  • Updated

Prerequisites

  • Bobber 500 gateway is set up and working
  • Helium compatible Small Cell radio is set up and working.
  • Unlocked CBRS compatible cell phone 

There are many other CBRS compatible devices that should work but have not been confirmed. You can find them here. See a few compatible cell phone examples below:

iOS Android
iPhone SE (2nd Gen) Pixel 4/4XL
iPhone 11/pro Pixel 5
iPhone 12/pro/mini Pixel 5A
iPhone 13/pro/mini  

GigSky eSIM

If using a GigSky esim, please follow these steps:
  • Download the GigSky app from the Apple or Google Play store.
  • Choose the United States as your plan destination. 
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  • Select "Helium Bundle" under the Plans for the United States
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  • Set up the esim by following the Instructions Provided by GigSky. 

FreedomFi Physical SIM

The instructions below apply only to users who have physical FreedomFi SIM cards. Bobcat does not presently include FreedomFi SIM cards with the purchase of a Bobber 500. 

iPhone

Step 1 – Insert the Sim Card

Use a paperclip or sim removal tool and install the FreedomFi sim card. Restart the device.

 

Step 2 – Toggle Airplane Mode

  • Settings 
  • Turn on Airplane mode
  • Turn off Airplane mode

 

Step 3 – Check Your Signal Indicator

  • Check the signal indicator on the top left

Step 4 – Test Data and Confirm the Connection

  • Turn off wifi to ensure you are using the small cell signal and run a speed test on the device. The connection process is now complete.

 

Troubleshooting

  • Settings Cellular 
  • Cellular Data Network 
  • Cellular Data 
  • APN internet
  • LTE Setup APN internet

Set APN Configuration:

Check for the network manually:

  • Settings  Cellular  Network Selection
  • Turn off auto
  • Verify you can see 315010

Android

Step 1 – Insert the Sim Card

Use a paperclip or sim removal tool and install the FreedomFi sim card. Restart the device.

 

Step 2 – Toggle Airplane Mode

  • Settings Network & Internet
  • Turn on Airplane mode
  • Turn off Airplane mode

Step 3 – Check Your Signal Indicator

  • Check the signal indicator on the top right

Step 4 – Test Data and Confirm the Connection

  • Turn off wifi to ensure you are using the small cell signal and run a speed test on the device. The connection process is now complete.

 

Troubleshooting

  • If your device is not attaching to the Radio, try the following:

Set APN Configuration:

  • Settings  Network & internet 
  • Mobile Network  Advanced 
  • Access Point Names 
  • 3 Dots  New APN 
  • Name: internet
  • APN: internet
  • 3 Dots  Save

Check for the network manually:

  • Settings Network & internet
  • Mobile Network  Advanced 
  • Automatically Select Network 
  • Verify you can see FreedomFi

If you are having issues connecting your mobile device, please review this article. 

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