Overview & Onboarding

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Customer Support
  • Updated

If you are trying to onboard a Hotspot and are receiving a "This Hotspot already has an owner" error, refer to this article on the subject.

Downloading Bobber App

The Bobber app is available to download on the Apple App Store and the Google Play store. 

Creating an Account on the Bobber App

In order to maximize the use and functionality of the Bobber app, we recommend that all users register for a free account. The only information required to set this up is an email address, a verification code (provided during the registration), and a user password.

Users will have the option to explore the app without registering an account but will not be able to take advantage of the vast majority of features (e.g., Hotspot management, Diagnoser, etc.) until they have created an account and linked the app with their Helium wallet.

NOTE: A user does not have to log into the Bobber App to link their Helium wallet and onboard a Hotspot, however, they will not have access to any of the Hotspot management or remote troubleshooting features found within the Web Dashboard.

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