Home Screen - Web Dashboard

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Customer Support
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Overview

The Web Dashboard allows users to easily monitor, manage, and assign Hotspots to hosts. For users with multiple Hotspots owned by multiple wallets, all Hotspots can be added to the Web Dashboard for monitoring by following the procedures in our article for linking Hotspots to the Web Dashboard. This allows for one place to monitor all of your Hotspots - including non-Bobcat brand Hotspots!

NOTE: Once a user has registered on the Bobber app, the web dashboard can be accessed either through this widget or on a desktop by visiting bobber.cloud via a web browser. The login credentials for the desktop view via are the same as your Bobber app login.

Selecting the “+” dropdown option on the left side of the hotspot name will give users access to a wide range of information including: OTA version, Private IP, MAC1, Public IP, Change Host, and much more!

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Assigning a Hotspot to a Host

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Select “Hosts” from the Web Dashboard menu and click the add button located on the top right. This will allow you to create a host profile. Complete all relevant fields and submit the form. 

Note: After entering the code required to submit the form, the host will receive an email notification with an account verification code that needs to be sent back to the Hotspot owner within 2 minutes. If this code is not provided the Hotspot owner will not be able to create the host profile.  

Once you have successfully created a host profile, you will need to go to the “Gateways” option on the Web Dashboard menu, select the “+” icon located on the left of the hotspot you’d like to assign, scroll to the final dropdown item and click on “Change Host”, and select the host that you would like to assign the Hotspot to. 

Note: Assigning the Hotspot only allows the host to monitor the hotspot. The Hotspot will remain within the owner’s Helium wallet.

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Troubleshooting Features

When entering the Web Dashboard, select "Gateways" from the menu located at the top left side of your screen. Select the “+” dropdown option on the left of the Hotspot name and scroll down until you see the blue buttons titled Reboot and Reset.
 
IMPORTANT: The features are not set to run right away and you will be prompted by a screen informing you that the command will execute in approximately 30 minutes.
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Once you select "OK", a small red dot will appear at the top right of the feature button you selected. This indicates the feature is scheduled and now all you have to do is wait. Users do have the option to cancel the command and can do so by selecting the cancel button that will appear at the bottom right.
 
Commands will not run for Hotspots which are not online/connected to the internet. Due to refresh times, a Hotspot may be offline but appear online in the Web Dashboard which will allow commands to be sent, however the commands will not reach the Hotspot. For more information on these circumstances, refer to our article on remote support commands.

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