Logged into the Wrong Wallet?
If the Helium app indicates your hotspot already has an owner, there is a chance you logged into the wrong wallet. Sometimes this happens when you recently logged out of your wallet and then logged back in. Here are a few things you need to pay attention to:
- If unable to find your hotspot, check your wallet’s ‘hotspot transactions.' If it is blank, this probably means that you logged into the wrong wallet.
- Log out of your Helium account and log back in. Please make sure to use the right 12 seed phrase in the correct order that you were given when you first created your account. Some words can be similar such as ‘Art’ and ‘Artwork" so please make sure you are using the exact word provided.
- Most of the time when you enter an incorrect 12 seed phrase you are unable to log in, however, there have been cases where users have been able to log into an empty wallet.
- If you are still unable to see your hotspot, please contact us so we can escalate the issue.