How to Access the Diagnoser

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Customer Support
  • Updated


The Bobber App 


A shortcut to the Bobcat Diagnoser will be available within the hotspots tab. Simply select the stethoscope icon located to the left of the Hotspots Settings section (gear icon). NOTE: This will only work when your mobile device is on the same local network as your hotspot.

Additional diagnostic features (e.g., Reboot, Reset, etc.) can be found within the web dashboard widget on the app. These features can be launched from anywhere in the world and do not require users to be on the same LAN as the miner. Learn more by visiting this article

Access the Diagnoser in a Browser

1. Connect the miner to the internet
2. Run Diagnostics using the Helium App or the Helium Utility App to get the miner IP address
3. Enter the IP Address in your browser.

Retrieve Diagnoser IP from the Helium App

Follow the screenshots below to access your IP address using the Helium app. If you are the hotspot host and do not have access to the owner’s Helium App, you can also run diagnostics using the Helium Utility App to get the miner IP address.


Diagnoser Username and Password

There are a few Diagnoser features that will require you to input a username and password before the feature can be launched. Please use the following login (both are case sensitive):  

Username: bobcat
Password: miner 

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