How to Get OTA Updates 

Article author
Customer Support
  • Updated

OTA's Are Automatic

Hotspots connected to the internet will receive OTA updates automatically. No manual intervention is needed. You do not need to open any ports.

You should however follow these steps when turning on your miner for the first time:

  1. Always connect your miner via Ethernet first, and allow for time to update before switching to WiFi
  2. Allow the miner to remain on and connected for at least an hour before connecting to the Helium app via Bluetooth. If the Helium miner software in your hotspot is not running because it is processing an update, you will not be able to pair with the hotspot using Bluetooth until it is done.
  3. Check your firewall settings. OTA updates are pushed out to your hotspots via a Bobcat server. If you are not receiving OTA updates, there may be a firewall setting blocking traffic from this server. To test, you can use a ping command from your computer to ping cn.aliyun.com to test this.
  4. Contact support if the Bobcat Diagnoser is indicating you are not receiving the latest firmware.

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