Requesting a Specific Frequency

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Customer Support
  • Updated

Frequency Checks Prior to Shipping

Our production and fulfillment departments perform a final frequency check prior to shipping. If you selected a frequency that is not compatible with the shipping address, our support team will contact you via email to confirm the frequency on the order. A form will be provided for you to complete if you'd like to proceed with this unsupported frequency.

If the form is not completed within 7 days of receiving this email, our fulfillment team will change the frequency, so that it complies with the region where the miner is being shipped.

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3 comments

  • Comment author
    Khurram Rais

    in865

     

    0
  • Comment author
    Jorge Acosta
    Good morning gentlemen Bobcat
    
    I live in the city of Medellin Colombia. My Bobcat is on this us915 ​​frequency:  
    "ota_version": "1.0.2.79",
      "region": "region_au915",
      "frequency_plan": "us915",
      "animal": "glamorous-pineapple-lizard",
    We urgently need please to change to the correct frequency that I understand is the AU915. Thanks for the support. Kind regards, Jorge Acosta Medellin- Cel, 3103730377 jorgehacostaf@gmail.com
    0
  • Comment author
    Jorge Acosta

    I live in the city of Medellin Colombia. My Bobcat is on this frequency us915: "ota_version": "1.0.2.79", "region": "region_au915", "frequency_plan": "us915", "animal": "glamorous-pineapple-lizard", We urgently need to switch to the correct frequency that I understand is the AU915. Thanks for the support. Kind regards, Jorge Acosta Medellín- Cel, 3103730377 jorgehacostaf@gmail.com

    0

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