PoC Activities During an OTA Update

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Customer Support
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When a Bobcat firmware update takes place, there is no impact to PoC activities because the miner software is not affected and therefore continues running throughout the OTA update.

Helium Software Update

When a Helium miner software update takes place, the current miner running on the hotspot has to be stopped and replaced. Depending on the release version, there will sometimes be important changes that occur when starting the new version. For example, updating the old database, clearing a broken database, downloading snapshots, loading snapshots, etc. During this process, the miner will not work normally. If it had been working as a challenger, its peers may not be able to dial it during the update to submit the receipts. Similarly, it can also affect sending out the receipts in a PoC.

While this firmware upgrade action is completed within minutes, as of 12/16/2021 there are a total of 143,547 Bobcat miners on the network. It is normal to expect a few hours of low activities, however, we try to minimize the impact of this by releasing OTAs in batches. Given the current size and continued growth of the Helium Peer-To-Peer (P2P) network, software updates will inevitably result in fluctuations in PoC activity and occasional downtime.

We will continue to work together with Helium to keep these fluctuations to an absolute minimum.

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