PoC Activities During an OTA Update

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Customer Support
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Bobcat Firmware Update

When a Bobcat firmware update takes place, there is no impact to PoC activities because the miner software is not affected and therefore continues running throughout the OTA update.

Helium Software Update

When a Helium miner software update takes place, the current miner running on the hotspot has to be stopped and replaced. Depending on the release version, there will sometimes be important changes that occur when starting the new version. During this process, PoC will not work normally until the update has processed and the Helium miner software has started again.

While this firmware upgrade action is completed within minutes, as of 8/1/2022 there are a total of 273,838 Bobcat miners on the network. It is normal to expect a few hours of low activities, however, we try to minimize the impact of this by releasing OTAs in batches rather than updating all Bobcat miners at one time. Given the current size and continued growth of the Helium Peer-To-Peer (P2P) network, software updates will inevitably result in fluctuations in PoC activity and occasional downtime.

We will continue to work together with Helium to keep these fluctuations to an absolute minimum.

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