Changing the Shipping Address

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Customer Support
  • Updated

Contact Support 


To change a shipping address, Please submit a support ticket here. To maintain the security and integrity of your orders, you will need to submit the ticket using the same email address used to place the order. If you submit the ticket with a different email than the one used to place the order, you will be asked to re-submit the ticket using the proper email. Please be aware this is a necessary procedure to ensure no unauthorized person can intercept valid orders by requesting address changes.

Please select the following options:
Reason for Contact: Shipping
Type of Issue: Address
In your message, please make sure to include the phone number and shipping address used when the order was placed, as well as the new shipping address you'd like the order to be sent to. 
We will try our best to accommodate this request, but it is up to operations team to determine if this change is feasible.

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