"Shipper Has Generated a Label"

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Customer Support
  • Updated

Understanding the Shipment Workflow

Bobcat does not generate these labels, the weekly batch shipment workflow is as follows:
  • Every Tuesday, our freight forwarder picks up a new batch that is ready to ship from our factory.
  • The forwarding agent then sorts the orders, packs them into individual boxes, and generates shipment labels for all of them.
  • It is up to the agent to decide when these packages are handed over to DHL/UPS. While they handle this as soon as they can, sometimes a large batch means that processing will take until the weekend to complete.
  • We do not receive any tracking numbers until the very end of this cycle, which is usually the weekend. From here, we upload the tracking link into our system, so that customers can receive their tracking information via email.

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