Where is My Order?

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Customer Support
  • Updated

How Soon Can I Expect My Order? 

Orders are processed and shipped on a first come first served basis. Our shipping estimates since 5/1 have been 20-28 weeks. As you get closer to your shipping window, you can check our Twitter or our shipping page where you will find a list of the order numbers included in each batch. 

When Will I Receive My Tracking Info?

Tracking will be sent as soon it is provided by the freight forwarder. Due to a high volume of shipping during the summer season, it may be 7 days or possibly more before this becomes available.

 

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Comments

67 comments

  • Comment author
    Georgekaro113

    Hace 30 semanas y no sé donde esta mi pedido

    4
  • Comment author
    anthony cassata

    order number 1213210 could you please let me know an estimate when this will arrive bobcat miner thanks anthony cassata

    0
  • Comment author
    Dinesh Yadav

    It's been more than 6 months now. still waiting for my order. 

    0
  • Comment author
    Rikard Esteves Soares

    same, 30 weeks ago

    0
  • Comment author
    Abdullah Asad

    I ordered June 22, still did not get any shipping information even tho my batch 35-37 passed already.

    0
  • Comment author
    Yusuf hashi

    My order 18 June still I don’t have Bach number and track number
    So the shiping process is so bad really
    I send the email january 13 2022
    Still I don’t have masage
    So relly
    The compny Iso so bad

    0
  • Comment author
    Paula

    After I read all those comments I regret to purchase this item, they do not refund they not assume the shipping time that is already too long .... SAD

    3
  • Comment author
    Reinaldo Riquelme

    My order 16 June, 5 bobcats, stil nothing. Can´t believe it 

    2
  • Comment author
    Richard flores

    Damn I was going to buy but now I’m not

    4
  • Comment author
    ben morley

    rip i just bought 2022 i guess im never getting it maybe i should refund

    3
  • Comment author
    Emil Hakim

    I bought this item BobCat since 10/26/2021 and I never get it until today.

    0
  • Comment author
    Paige Bell
    • Edited

    This company removed my comment they are using the money to gain and take the interest cant wait u til I do a trust pilot review my self tomorrow and il makesure I bring this to lite aswell so you pay in crypto they take the interest but I have to wait 7 months come on what are you doing with our money where is my miner 

    0
  • Comment author
    Paula

    How to get refund? As i see they don‘t answer our mails and they say they don‘t refund our pourchases… how to do?

    3
  • Comment author
    Joseph Mcknight

    hI, My Order ID is DAFL6VEB. I used your coinbase payment system and it went through successfully. I would like to know why you're saying you don't have a record of my order and I would like to know what happened to my money and where is my miner? Please help me get this resolved. I sent your company over 500 dollars for this miner. Thanks

    5
  • Comment author
    Paige Bell

    I received an email all miners were upgraded from 1gb to 2gb for the inconvenience,they rushed batch 37 for Chinese new year the next batch is 38 and I've received the email that comes 7 days befor bat h release so I assume you will have the same when it gets to or befor 28 weeks the world has gone nuts for hnt miners .if you have your payment payed receipt from coin base then your miner is fine and your payment is complete soon as you receive your email as this is only happens once payment has gone through and not just a code from the the pre payment section then you be fine

    0
  • Comment author
    Duane Keulen Johnson

    Joseph Mcknight - Same thing and the same story for me, they said we don't have a record of that number. But I have the Tx HASH and everything to prove where I sent the USDC. This is a joke now, got the whole community saying the same thing and they can't deliver even good news.

    0
  • Comment author
    adam paitson
    • Edited

    i ordered in August 20th 2021   so 8.20.21  and still havent gotten my miner????   25 weeks!!!   when i purchased it it said 12-20 weeks lol  ya like okay maybe 20 weeks give or take but from the batch number order date, at this rate im lookin at another 8 more weeks!!!!!!!!!  wtf  what are they doing hand building these like if there a 10,000 piece lego set blind folded????  with shipping SOOO bad you think they would get tons of order cancelling which would then in return help make shipping go faster   but nooo

    1
  • Comment author
    Muhammad Junaid Saleem

    order # 1219535
    can you track it please

    0
  • Comment author
    Paige Bell
    • Edited

    Within These next 2 weeks will be released looking at there batch numbers and they ship etc

    0
  • Comment author
    Steve L

    I ordered in April 2021 and still nothing but excuses. I'm well over double the 20 weeks they quoted and will soon be at one year since these crooks took my money. remember... "no refunds". Please don't fall for their nonsense. Do not send them money!

    0
  • Comment author
    Paula

    I will contact Coinbase and request my refund I do not want wait 1 year no way.   no refund is also not possible exist laws in this world. 

    0
  • Comment author
    Steve L

    Please let us know what Coinbase says. These people are con artists. 

    2
  • Comment author
    Maximum Impact

    Order number 1222850 since July 2021 and I have still not heard any date of delivery.
    Answers

    0
  • Comment author
    Salam Al aridi

    Order number 1220759,order on july 13th. 7 months already didnt recieve any tracking

    0
  • Comment author
    Rachid BARHOUNE

    Order 1268502 didn't receive anything, nor any tracking email . how come????

    0
  • Comment author
    Joel M Clark

    The statement at the top is a lie. My estimate was given on 10/28/21 in my confirmation email. 

    "Expect your order to ship within 12-20 weeks. We’ll send you a shipping confirmation with your tracking number as soon as the order goes out.

     

    I didnt get a 2nd e-mail till they were past 20 weeks. 

    In that email which was auto generated for sure is states below. 

    "Since launching overseas sales in March of 2021, we have shipped a total of 208,631 hotspots worldwide as of 1/18/2022. At our current rate of production and taking into consideration the supply chain, we anticipate manufacturing 34,000 units in January. Although factories will begin closing on January 25th in observation of the Chinese New Year, we have accelerated production, packing, and shipping to ensure that at least 24,000 units make it out the door before then."

    Why the e-mail talks about there estimated supply for January when its in March now tells me that no one is updating the automated late e-mail. 

    "We are optimistically forecasting that your order should ship sometime around the next 8 weeks. "

    This is the only email since the confirmation email. So there robot might be 'optimistic' it will be sent in the next '8 weeks' but I am not. And honestly would anyone be happy getting and item they ordered 8 weeks late? especially after 20 weeks of waiting. 

     

    0
  • Comment author
    Vincent bul

    It is almost 9 months
    Getting a bit ridiculous
    Like having a baby

    1
  • Comment author
    Michel Camilo Lombard Ramos

    When the new batch is sent? i ordered since 9 months allready and you guys havent even send one single mail to update anything.

    Whats going on ?!.

     

    0
  • Comment author
    Joel M Clark

    Its funny you say that Vincent I'm excepting a baby in July and at this point I bet it gets here before the miner does. Even though the baby order was made after the miner order was.(sort of speak) 

    1
  • Comment author
    Vincent bul

    When I put in the order they said it was 12 to 20 weeks.. I agreed with this . So I placed the order .. they have a no return policy . But also a no delivery policy as it seems. 8! Weeks ago they send an email that they would upgrade my node tona better version . But I really don't care any more ..

    1

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