Missing Order Confirmation

Article author
Customer Support
  • Updated

Did Not Receive an Order Confirmation Email

There are a few instances when customers have correctly paid using the correct USDC token via the ERC20 network, but they did not receive an email confirming their order. A few things may have happened: 
  1. The email ended up in your SPAM Folder. 
  2. You did not complete a KYC Verification with Coinbase before placing your order. 
  3. KYC verification was completed too close to the transaction being completed and thus the payment is considered delayed. 

If the third scenario applies to you, we will need you to complete this form. Please select ---> late payment from the options provided. One of our customer support agents will reply within 72 and provide you with a confirmation number. 

Lost Email Confirmation 

If you checked your inbox and spam folder, but still cannot find an email confirmation, please submit a ticket and one of our agents will resend the confirmation. Make sure to select payment for "reason for contact" and confirmation for "type of issue"

 

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Comments

28 comments

  • Comment author
    Steven Louis heidbreder

    Need information on order verification

    4
  • Comment author
    Stephan Bihler

    Hallo ich benötige die Bestellbestätigung meiner Bestellung Habe eine Bestell Nr. 2HAZ...56  jedoch nichts in der Hand das ich die Bestellung aufgegeben habe geschweige eine E-Mail bekommen habe. Bitte um Hilfe. Damit ich die Bestellung via Patch verfolgen kann und nicht im ungewissen bleibe das ich diese Überhaut bekomme. LG 

    0
  • Comment author
    Dan George

    Hi! After successfully withdrawing usdc from binance (erc20), i dont get any confirmation. I dont even have an order number. If u are to make an order today, you will receive just the adress to withdraw the money. No confirmation,no order number ,no nothing. What is the problem?

    5
  • Comment author
    woffordscott

    I have the same issue. I paid through the bobcatminer website using the integrated coinbase checkout. I did not receive an order confirmation. I have submitted the google form like 3 times and they keep telling me I have the wrong transaction ID, even though I copy it right off the coinbase receipt.

    2
  • Comment author
    David Malloy
    • Edited

    I filled out the late payment form 3 days ago and have yet to receive any response from Bobcat. Order placed 2/3/22, it was delayed until Sunday because it took too long. I filled out form Monday for delayed payment and provided all necessary info but have not received any kind of response.

    2
  • Comment author
    Geoffrey F Arabit

    You said that KYC verification with either Binance or Coinbase ! If I have already have Coinbase account do I still need to complete a KYC verification with my Coinbase exchange ?

    2
  • Comment author
    David Malloy
    • Edited

    Yes. Make sure you complete a KYC with Coinbase. When you setup your account you did not do a KYC. You just did a verification. A KYC involves a picture of both sides of your drivers license and a webcam picture of you. Its best done with a laptop unless you have a webcam on your PC. You'll thank me later if you get it done and have then stored. Just remember after u are done remove them to a thumb drive so they don't remain on your laptop or PC.

    0
  • Comment author
    David Ebeling

    I placed an order and did not have the KYC filled out with Coinbase. After the three day waiting period Coin base paid. I ordered three bobcat 300 miners and Coinbase paid but did not receive confirmation. I will upload the confirmation pictures I have.

    0
  • Comment author
    Deep Patel

    Hey David Malloy, any update on your late payment order?

    1
  • Comment author
    David Malloy
    • Edited

    Deep Patel.

     Yes. Forgot to post it.

    After filling out the form, I was contacted 3 days later by a Bobcat rep. via email. Then informed me that my order was ok and just wait for a confirmation email in 14 days. It took 15 days.

    If you did not do the KYC Coinbase will hold payment for 3 days then send it, so add 3 days to the time it takes for then to respond. They will not send an auto response so make sure you fill out the form. This is very important.

    My last email from them was a confirmation and a wait 20+ weeks.

    0
  • Comment author
    William Wilson

    Where is the phone number to talk to a physical person?

    0
  • Comment author
    William Wilson

    I paid over a month ago with no confirmation email. I messed up and didn't do the ID verification before I ordered. I did the verification, filled out the form and have not had any response. Do I fill the firm out again? What do I need to do to get my confirmation email? Someone PLEASE HELP.

    2
  • Comment author
    3076bbt

    I sent the payment but didn’t get the verification done in time. What do I need to do to get my confirmation email?

    0
  • Comment author
    Alejandro

    It’s been 2 month since I placed my order and haven’t received an email confirmation.

    0
  • Comment author
    Juvenal Jove

    I have not received order confirmation. Did KYC verification after submitting order because I was missing self picture. Filled out form for no order confirmation 6 days ago. Still no contact. Not even a verification my form was received or reviewed.

    0
  • Comment author
    allan anderton

    I have ordered 1 miner before no problems I went to reorder 2 more and now I get no email for confirmation so I got no order number to submit in the ticket I put the TXID I got from coin base but the ticket doesnt like it.... how do I know I didnt just get ripped off there is no way to contact these guys and to loose 1k is kinda crappy... 

    0
  • Comment author
    David Malloy
    • Edited

    Coinbase will send an email to you as a receipt eventually. All the info you need for the Bobcat form will be in it. You may have to ticket Coinbase just to be on the safe side. I panicked and contacted Coinbase (thru email) and they  responded with a email showing the transaction and all the information I needed for Bobcat form.. What me worry ... never throw away money you can't afford to loose, and never get in a hurry cause the other guy sure ain't gonna rush for you.

    0
  • Comment author
    allan anderton

    How will coinbase have my order number in the receipt? I have the transaction report from coinbase or will it be a different one?

    0
  • Comment author
    David Malloy
    • Edited

    No it will not have the order number from Bobcat. Only the order transaction number. That will be all u need for Bobcat's form. They issue the order number based on the Transaction number when they confirm your order.

     

    1
  • Comment author
    David Malloy

    I'm just a prospective miner just like y'all. And everything I have stated so far is based on my experience. Your situation may differ,so, don't take my word for anything. For all I know , I may never get my miner, yet, I wish I had ordered 3 instead of one.

    0
  • Comment author
    David Malloy

    I should work for Bobcat. I'm doing all the PR for them, it seems.

    0
  • Comment author
    David Malloy
    • Edited

    Deep Patel

    Have you gotten a response from Bobcat yet?

    0
  • Comment author
    Ricardo González

    Help please! I filled out the late payment form 3 days ago and have yet to receive any confirmation email from Bobcat. I placed my order on 3-04-22

    0
  • Comment author
    Matthew Balla
    • Edited

    It is truly strange that in 2022, we could buy something on line, have the payment taken from one company (Coinbase), and have the company that received the payment essentially tell us that they don't have a system set up where we can track our orders. The tech has been there since 1995. Get on it.

    0
  • Comment author
    woffordscott

    Matthew,

    It’s been almost 6 months now since I ordered and I’ve pretty much given up on this one. I will never buy from Bobcat again and will be doing everything I can to spread the word.

    0
  • Comment author
    Juan Esteban Osorio Jaramillo

    Hola, 

    Hacen envios a Colombia?

    0
  • Comment author
    tahairy zarate

    hey David Malloy I write to you because like you said you should work for bobcat, where do I go do the KYC verification? and there's a time window in order to do so? I too like many others here ordered miners and I too missing confirmation and all that jazz.

    0
  • Comment author
    Paul Mentessi

    Good afternoon, my order for the EU bobcat is 1280289 and I have not received a tracking number could you please assist.

    Kind regards Paul

    0

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