Selecting a Frequency
Helium's LoRaWAN Network is built upon 8-channel gateways. It is extremely important that you select the appropriate frequencies for gateway configuration for each country.
Please reference the following two links to determine which frequency is right for your region:
Bobcat currently support US915, EU868, AU915, AS923, and KR920. You should select your frequencies as follows:
- US915 - North America
- EU868 - Europe & UAE
- AU915 - Australia, Brazil, Peru, and New Zealand
- AS923 - Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam
- KR920 - Korea
Frequency Checks Prior to Shipping / Purchased the Wrong Frequency
Our production and fulfillment departments perform a final frequency check prior to shipping. If you selected a frequency that is not compatible with the shipping address, our support team will contact you via email to confirm the frequency on the order. A form will be provided for you to complete if you'd like to proceed with this unsupported frequency.
If the form is not completed within 7 days of receiving this email, our fulfillment team will change the frequency, so that it complies with the region where the miner is being shipped.