What Frequency Should I Purchase? / Purchased the Wrong Frequency

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Customer Support
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Selecting a Frequency

Helium's LoRaWAN Network is built upon 8-channel gateways. It is extremely important that you select the appropriate frequencies for gateway configuration for each country.

Please reference the following two links to determine which frequency is right for your region:

Bobcat Frequencies

Bobcat currently support US915, EU868, AU915, AS923, and KR920. You should select your frequencies as follows:

  1. US915 - North America
  2. EU868 - Europe & UAE
  3. AU915 - Australia, Brazil, Peru, and New Zealand
  4. AS923 - Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam
  5. KR920 - Korea
Please note that the frequency of an individual Bobcat 300 is dictated by the hardware alone and cannot be switched using software updates of any kind.

Frequency Checks Prior to Shipping / Purchased the Wrong Frequency

Our production and fulfillment departments perform a final frequency check prior to shipping. If you selected a frequency that is not compatible with the shipping address, our support team will contact you via email to confirm the frequency on the order. A form will be provided for you to complete if you'd like to proceed with this unsupported frequency.

If the form is not completed within 7 days of receiving this email, our fulfillment team will change the frequency, so that it complies with the region where the miner is being shipped.

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