Miner is Offline

Article author
Customer Support
  • Updated

by Nowitness

Check Your Network Connection

If your device shows Offline in the Helium App / Helium Website, you will need to use a computer to connect to the same LAN cable / WiFi to make sure it can access the Internet. This is the fastest way to make sure your network is good.

You can also use the Diagnoser to test if your Network is working, particularly if the LED is yellow.

Type your Bobcat’s IP in the browser, you will see the menu.
  "DownloadSpeed": "90 Mbit/s",
  "UploadSpeed": "82 Mbit/s",
  "Latency": "10.540395ms"

But there are many reasons can cause “Offline”. See Why Offline / Syncing.

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