How to Get Help With Your Miner and Setup

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Customer Support
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Bobcat Knowledge Center

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Visit the Bobcat Knowledge Center here!

The Bobcat Knowledge Center is the premier place to go for information on your miner, Helium, the newest changes, troubleshooting, and so much more.

With almost 200 articles and counting, we're always adding new valuable content to our Knowledge Center. You can find step-by-step articles for troubleshooting the most common issues with miners, guides to assist with planning and deploying miner setups, and breakdowns of the latest upcoming Helium Improvement Proposals (HIPs).

If you're looking for an article that doesn't exist on a particular subject or notice an error or other problem with existing articles, please let us know! Simply submit a ticket and choose Feedback and Suggestions, then select Knowledge Center/Articles and let us know what needs to be changed.

Bobcat/Helium Community Support

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Join the Bobcat Miner Discord here!

Join the Helium Discord here!

Discord is a great place to connect with the large and thriving community of Helium enthusiasts, users, and Bobcat Miner specific users. In both servers, you'll find a myriad of channels dedicated to topics such as troubleshooting, optimizing setups, using the network, new Helium Improvement Proposals (HIPs) and more.

Need assistance or an answer and can't find it in the various channels? Ask the community, many members are happy to assist other users and share their vast amounts of knowledge regarding all things Helium.

Submitting a Ticket

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Submit a Support Ticket here!

Need technical assistance with your Bobcat miner or haven't been able to figure out the answer to your question using our Knowledge Center or help from Discord? We're happy to assist! Simply submit a ticket using the above link and we'll work to assist you as soon as possible.

For a behind the scenes look at what happens when you submit a ticket to Bobcat, check out our articles for the Bobcat Miner 300 and Bobber 500 support flow.

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